Fix problems syncing data with the app
If you have problems syncing data with the app, follow the instructions below. If you continue to experience the problem, please contact our support for further assistance.
Fix problems syncing data with the app
- Android
- iOS
The most common cause for problems syncing data with the app is the local database on your device being corrupt.
If a corrupt database is causing problems sycning data with the app, simply uninstalling and reinstalling will not fix the problem on newer Android devices.
1. Clean database
If you have problems syncing data with the app, clean your database to delete the local database and redownload all data from the server.
Please note, all entries and changes not yet synced to the server will be lost.
2. Clear cache and storage
If you continue to experience the problem, clear the cache and storage of the app manually:
- Go to your Android system settings.
- Tap the Apps or Apps & notifications settings.
- Tap the GeyserTimes app.
- Tap Storage and cache.
- Tap Clear cache and Clear data.
Please note, all entries and changes not yet synced to the server as well as all your settings for the app will be lost. The app will then behave as if it was freshly installed.
3. Contact support
If you continue to experience problems syncing data with the app, please contact our support for further assistance. Please provide us with as many details as possible and screenshots of any error messages displayed. On most devices, screenshots can be made by simultaneously pressing the Volume Down and Power button on the device.
The most common cause for problems syncing data with the app is the local database on your device being corrupt.
1. Reinstall the app
If you have problems syncing data with the app, uninstall and reinstall the app:
- Long press the GeyserTimes app icon on the home screen.
- Tap the small ✖️ icon.
- Tap Delete App.
- Tap Delete in the dialog to proceed.
- Reinstall the app.
Please note, all entries and changes not yet synced to the server as well as all your settings for the app will be lost. The app will then behave as if it was freshly installed.
2. Contact support
If you continue to experience problems syncing data with the app, please contact our support for further assistance. Please provide us with as many details as possible and screenshots of any error messages displayed. On most iPhones, screenshots can be made by simultaneously pressing the Volume Up and Power button on the device.